IRCTC launched, SMS based Passenger Complaint & Suggestion System (SPCSS) for Indian Railways passengers.

Indian Railways Gov.  have introduced a System where one can complain from a running train.  The SMS about complaint will be admitted and attended. Give the Train No., Bogie No., intact/exact nature of complaint will be like no water in toilets, no lights, fans aren’t working, security problem or whatever,, through  the SMS.  The Railway number to which one can SMS is 8121281212.  This No. will help someone in emergency.

 

 

OBJECTIVES

  • To get Review/complaints/suggestions from customers/public through SMS for aligning railway resources and priorities to customers’ aspirations and expectations.
  • To reduce the gap between the customers’ expectations and railway’s performance.
  • To help railways prioritize focus areas.
  • To faster greater participation of customers in railway services.

SALIENT FEATURES

  • Complaint/suggestion can be registered at this No. 8121281212 by sending an SMS.
  • In response, an automated recognized with a unique ID will be sent as an SMS.
  • With the unique ID, passenger can know the status of the complaint by sending SMS written this type and send it:- “STATUS < SPACE > <REFERENCE ID>” to 8121281212 or by logging on our website scr.indianrailways.gov.in/
  • Final reply will be sent through an SMS and will also be available on website- www.scr.indianrailways.gov.in/
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2 thoughts on “IRCTC launched, SMS based Passenger Complaint & Suggestion System (SPCSS) for Indian Railways passengers.

  1. Mukesh Chaudhary

    Sir there is no water in B1 coach of Sangam exp 14163 on 31 Jul 17 morning. I complain at night to lady TTE that flush point is unserviceable and due to this water is running out. She told that at Kanpur it will be rectified but no solution. Pls look into this

    Reply
  2. Karnail Singh

    Just now I am traveling in train no.22126 from ldh to ngp A4 birth no.31 at ambala station still number 34 was not giving me rail neer after 4 to 5 times just he refused to give me rail neer it was showing in display but he forced me to took that local water bottle which was in his fridge I ask for complain book they misbehaved whit me n push me from thir shop the rail neer was put at the back side of local bottling fridge,please took action they are interested to sale local water without RO n without proper packing.

    Reply

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