IRCTC launched, SMS based Passenger Complaint & Suggestion System (SPCSS) for Indian Railways passengers.

Indian Railways Gov.  have introduced a System where one can complain from a running train.  The SMS about complaint will be admitted and attended. Give the Train No., Bogie No., intact/exact nature of complaint will be like no water in toilets, no lights, fans aren’t working, security problem or whatever,, through  the SMS.  The Railway number to which one can SMS is 8121281212.  This No. will help someone in emergency.

 

 

OBJECTIVES

  • To get Review/complaints/suggestions from customers/public through SMS for aligning railway resources and priorities to customers’ aspirations and expectations.
  • To reduce the gap between the customers’ expectations and railway’s performance.
  • To help railways prioritize focus areas.
  • To faster greater participation of customers in railway services.

SALIENT FEATURES

  • Complaint/suggestion can be registered at this No. 8121281212 by sending an SMS.
  • In response, an automated recognized with a unique ID will be sent as an SMS.
  • With the unique ID, passenger can know the status of the complaint by sending SMS written this type and send it:- “STATUS < SPACE > <REFERENCE ID>” to 8121281212 or by logging on our website scr.indianrailways.gov.in/
  • Final reply will be sent through an SMS and will also be available on website- www.scr.indianrailways.gov.in/
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